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Configure and Monitor AudioCodes Gateway in SCOM

Posted by on Apr 7, 2017 in SCOM, SCOM 2012, SCOM 2016

Configure and Monitor AudioCodes Gateway in SCOM

Recently our Skype for Business project team contacted us to inform that they are going to deploy few AudioCodes Gateways in their SFB environment.

AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are certified with Microsoft.

They wanted to get the monitoring done for those Audio Codes devices though SCOM. So, we contacted AudioCodes support team and asked them to provide the SCOM Management Pack for AudioCodes. We have got the Management Pack through email and we proceed with the installation and configuration.

So, once you have received the Management Pack, what’s next?

Let’s install and import the Management Pack.

1: Launch the setup file, select the preferred language and click OK.

2: Click Next button to continue.

3: Leave the installation folder to default and click Next button.

4: Click Install button.

5: Installation will take few seconds to complete, click Finish button.

Now, we have the AudioCodes Management Pack in XML format under C:\Program Files (x86)\AudioCodes SCOM folder.

We need to import this Management Pack in Operations Manager.

6: Open Operations Console and click on Administration tab.

7: Right click Management Packs and click on Import Management Packs.

8: Click on Add button and select Add from disk option.

9: Select No option.

10: Locate the C:\Program Files (x86)\AudioCodes SCOM folder.

11: Select the Audiocodes.GW.Management.Pack.xml file and click Open button.

12: Click Install button.

12: Installation will take few seconds to complete.

13: Click Close button to close the Import Management Packs Wizard.

Once the AudioCodes Management Pack is imported, it will reflect with respective Version under Management Packs pane.

Management Pack installation is complete, now let’s configure SNMP on the AudioCodes device so it can be discovered in SCOM.

The AudioCodes MP uses SNMP to collect information from the Gateway and uses Telnet and SNMP to perform actions on the Gateway (Ex: Set the Gateway name, Perform test call, etc.). These capabilities require the enabling and defining of the SNMP and the Telnet protocols on the Gateway device.

Let’s configure SNMP on AudioCode device.

1: Login on to GW device Web client.

2: Click on ADMINISTRATION option, expand SNMP and click on SNMP Community Settings.

3: Provide Community String under Trap Community String and Read-Write 1.

4: Leave the Disable SNMP option to NO and click APPLY button.

We have used Community String AudioCodes in our example.

5: Click on SNMP Trap Destinations under SNMP and provide SCOM Management Server IP address.

6: Leave the TRAP PORT and TRAP USER options to default. TRAP PORT = 162, TRAP USER = v2cParams

7: Select ENABLE option under TRAP ENABLE dropdown option.

8: Click APPLY button to continue.

9: Click CLI Settings under WEB & CLI.

10: Make CLI Settings as below:

Embedded Telnet Server Enabled Secured
Telnet Server TCP Port 23
Telnet Server Idle Timeout [minutes] 10
Enable SSH Server Enable
Server Port 22

11: Click APPLY button and Save option on top of the Web client to finish the SNMP configuration.

SNMP configuration is complete, now we are ready to discover the AudioCodes device in SCOM.

1: Login on to SCOM console and click on Administration tab.

2: Click on Discovery Rules option under Network Management.

3: Double click the Discovery Rule through which you want to discover the device.

Note: If you don’t have any Discovery Rule created to discover the Network Devices in SCOM, follow below link to create the same and discover the device:

Configure and Monitor Network Devices in SCOM

Once the discovery completes, the discovered Gateways will reflect under Network Devices pane.

It may take around 5- 10 minutes to make the full discovery.

In order to see the status of discovered AudioCodes Gateways follow below:

1: Click on Monitoring tab on Operations Console and expand Audiocodes Gateways folder.

2: Click on GW State View.

It’s the main view which displays all the discovered AudioCodes Gateways and their current health state. Detail View in the lower pane of the GW State View window displays the details of each selected Gateway.

If you want to see the performance of the Gateways, you can select GW Performance View and select the required Counters.

That’s it.

Note: There are many Monitors which are disabled by default, you need to enable those so you may get alerts in SCOM console.

Hope this helps.

2 Comments

  1. Thank you for the useful post. I’ve followed it without success on SCOM 2012.

    We seem to be on a different firmware level (menus are different from screenshots and I see Submit rather than Apply), so this could be my issue.

    I find our Gateways in Network Devices, and SNMP discovery has clearly succeeded, but nothing in Audiocodes Gateways MP, which is the same version as your example.

    Another issue could be in my configuration of the Discovery Rule, which I have never created for Network Devices previously and you have glossed over. I see your final result is ICMP/SNMP, where I always have a failure on ICMP in my environment despite being able to PING the GW manually on the server.

    I would be grateful for any suggestions you might have.

    • Hi, I have exactly same issue. Audiocode discovered in Network Devices, but nothing in Audiocodes Gateways MP. Any suggestions?

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